Frequently Asked Questions

Q: What shipping methods are available?
A: We currently only offer shipping through Parcelforce 24, Businesspost, Euro 48, or Royal Mail

Q: What forms of payment are accepted?
A: 1) PayPal.    
     2) Secure Online Credit Cards.    
     3) Send Payment: We accept personal checks, money orders, cashier's checks, or certified bank checks as payment for all orders. All check types must be received by us and funds must clear before the order can be shipped (typically, 15 business days after the check is received).   Payment must be made to Vinsani Ltd

Q: Is wholesale available?
A: Yes we do wholesale to businesses and individuals. Should you need information about our wholesale prices, please send us an e-mail at info@vinsani.com or go to our Contact Us page and send us an email on your needs.

Q: Why are your website prices different from Auction prices?
A: For our auctions, we charge flat shipping fees, and there are fees associated with running an auction that causes the product price to differ.  Note that any item purchased from us via either method is always of the highest quality.  Please email us at info@vinsani.com or go to our Contact Us page and send us an email if you have any questions.

Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records. Order status can also be viewed with the Order tab on our website.

Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive an e-mail from us. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. Order status can also be viewed with the Order tab on our website.

Q: Can I cancel my order?
A: After you have submitted your order you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must e-mail to our Customer Service at info@vinsani.com Please note that most orders process quickly and can enter the shipping process within 24-48 hours. If your order has already entered the shipping process, it cannot be changed or canceled.

Q: What is your Warranty policy?
A: Vinsani Ltd provides a 7-day money-back guarantee on all products. In adddition, many products in our store carry a manufacturer's warranty.  Please contact us if you have any specific warranty questions.

Q: What is your Refund Policy?
A: If your item is damaged or found to be defective, please contact our Customer Service Department immediately.  We can process refunds for items purchased within 7 days of receipt of item.  For all other types of refund requests, please email us and we will reply with your options.  Refunds will be given via the same method as original payment.

Q: Are the product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on vinsani.com are images of our actual merchandise.

Q: Are the product images on your site exactly match with the actual merchandise color and size?
We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. All photographs of merchandise have been enlarged to show detail. Please see the product descriptions for the actual size of the products.

Q: Do I have to pay sales tax (VAT) on my online purchase?
A: All prices shown include VAT at the current rate

Q: Can I get a catalog of your products?
A: Currently we do not print any catalogs. You can only view the vinsani.com products online at our web store.